AlfoBet Online Casino Terms and Conditions

Welcome to AlfoBet Online Casino. These Terms and Conditions govern your use of our website, games, and services available at alfobet.com. By registering an account and using our platform, you confirm that you have read, understood, and agree to be bound by these terms. We reserve the right to update these terms at any time, and continued use of our services following any changes constitutes acceptance of the revised terms. If you have questions, our support team is available via live chat or at alfobet@gracemediasupport.com.

1. About Us and Regulatory Information

At AlfoBet, we are operated by Grace Media (Gibraltar) Limited, company number 120628, with our registered office at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA. The same entity supplies our software platform. We hold a licence issued by the Gambling Commission of Great Britain (licence number 57869), covering both our operations and the software platform. A Gibraltar licence also applies, under which a separate set of permitted jurisdictions operates. Suspicious activity is reported to the Gibraltar Financial Intelligence Unit. These terms are governed by the laws of England and Wales, and any disputes fall under the exclusive jurisdiction of the courts of England and Wales. Our approved Alternative Dispute Resolution provider is eCOGRA.

2. Eligibility and Account Registration

At AlfoBet Online Casino, we only permit players who are legally allowed to gamble in their jurisdiction to open an account. You must be at least 18 years of age. By registering, you confirm that:

• You are accessing our services from a Permitted Jurisdiction — Great Britain under our GB licence or another lawful jurisdiction under our Gibraltar licence
• You are not a restricted or self-excluded person
• All information you provide during the AlfoBet login and registration process is accurate and up to date
• You are not acting on behalf of a third party
• Your account is for personal use only and not for professional or commercial gambling purposes

We at AlfoBet are committed to identity verification. We may request supporting documents at any time, and failure to provide them may result in account suspension or closure. Each customer may hold only one account across our network.

3. Restricted Territories and VPN Use

Our AlfoBet platform is accessible only within Permitted Jurisdictions. VPN use is permitted only from within a permitted territory and only where it does not prevent our ability to verify your location. If we detect VPN use that obscures your location, you will be required to log in without the VPN. Where we confirm that access has occurred from outside a permitted territory, we will close the account, confiscate any winnings above a zero net deposit position accrued during the breach period, and make no refund where the account was in a losing position during that time.

4. Deposits, Withdrawals and Payments

4.1 Deposits

Our minimum deposit is £5. To qualify for welcome offers at AlfoBet Online Casino, a minimum deposit of £20 is required. We accept the following payment methods:

• Visa and Mastercard (debit cards only)
• PayPal — funded from a PayPal balance, debit card, or instant bank transfer
• Pay by Bank (Trustly) — direct bank transfers, supporting NatWest, Barclays, Lloyds, HSBC, Monzo, Santander, Nationwide, Starling, TSB, Bank of Scotland, Danske Bank, and Bank of Ireland
• MuchBetter — app wallet operated by phone number
• Google Pay

We strictly prohibit deposits via credit cards, company cards, prepaid cards, cryptocurrency, or third-party payment methods. Using a prohibited method will result in the confiscation of any winnings above a zero net deposit position.

4.2 Withdrawals

At AlfoBet, we process withdrawals with a minimum of £10 and a maximum of £10,000 per transaction. Amounts above £10,000 must be submitted in increments of £10,000 or less. Withdrawals below £10 must be requested through live chat, though no minimum applies when closing an account. Payouts are directed to the last used deposit method where possible. Where that method is unavailable or was prohibited, payment will be made to a bank account in the player's own name, subject to verification checks.

Our standard processing timeline is up to 48 hours for review, followed by 1 to 5 working days depending on the method. PayPal and Trustly typically arrive the next day. Card withdrawals submitted Monday to Friday arrive from the following day and no later than the same weekday the following week.

Please note: customer funds at AlfoBet Online Casino are classified as Not Protected. This means that in the event of insolvency, funds held in customer accounts form part of the general business assets and may not be returned.

5. Bonuses, Free Spins and Promotions

5.1 Welcome Offers

We offer new players at AlfoBet a Casino Welcome Bonus: deposit and wager £20 cash on slots to receive 100 free spins on Big Bass Bonanza. Spins are credited within 7 days, valid for 7 days, and valued at 10p each. The maximum redemption is £100. The qualifying deposit must be made through the promotion tab in the deposit drop-down. Only one AlfoBet casino bonus can be active at a time.

For sports betting, our AlfoBet sportsbook welcome offer gives new customers £20 in free bets after placing a minimum £20 cash bet at odds of 2.00 or greater. The reward is split as one £10 In-Play free bet (minimum odds 2.00) and one £10 Bet Builder free bet (minimum odds 3.00), both expiring 7 days after credit. Build-A-Bet and Bet Builder stakes do not qualify for this offer.

5.2 Weekly Rewards Club

Our AlfoBet Weekly Rewards Club credits free spins every Monday by 17:00 (or the next working day after a bank holiday). Depositing and wagering £25 in the previous week earns 10 free spins; depositing and wagering £50 earns 20 free spins. Spins run on Big Bass Bonanza 1000, Emerald King, and Fishin' Reels, and are valid for 7 days after redemption.

5.3 Bonus Rules and Prohibited Activity

Each AlfoBet casino bonus carries its own wagering requirements, eligible games, expiry terms, and maximum conversion caps. Withdrawing while a bonus is active removes unconverted bonus funds and any associated winnings. We reserve the right to void bonuses and winnings where we identify prohibited activity, including but not limited to:

• Opposite-outcome hedging or arbitrage staking
• Roulette coverage patterns (e.g., covering 24 or more numbers)
• Qualifying at a high stake then grinding wagering at a significantly lower one
• Multi-accounting or location circumvention
• Use of named staking systems such as Martingale, Fibonacci, Labouchere, or Paroli
• Third-party payment methods, chargeback abuse, or exploiting configuration errors
• Automation or cross-account value transfer

Promotions are limited to one per person, household, device, IP address, payment method, phone number, and email address per site in our network.

6. Games and Software

Here at AlfoBet Online Casino, we offer a catalogue of over 1,000 games including 956 slots and 108 online casino titles. Our games are powered by NetEnt, Playtech, Gamesys, Pragmatic Play, Blueprint Gaming, and Games Global. Our live casino is delivered by Evolution, Pragmatic Play Live, and Playtech, featuring titles such as Crazy Time, Lightning Roulette, Quantum Roulette, Mega Fire Blaze Roulette Live, Blackjack Live, and Baccarat. We also offer Slingo, Bingo, Scratch Cards, Sports Betting, Esports, and In-Play Betting.

7. Responsible Gambling

We at AlfoBet are committed to promoting safe and responsible play. We provide the following tools to help you manage your activity:

• Net deposit limits (daily, weekly, or monthly) — increases require a 24-hour cooling-off period; decreases take effect immediately
• Time-outs from 24 hours to 30 days
• Reality checks and account history review prompts at 1, 3, or 6 months
• Self-exclusion for six months or one to five years — applied across all sites in our network and cannot be cancelled once active; the account remains excluded for a further 7 years unless reinstatement is formally requested

Our AlfoBet platform supports GAMSTOP. If you believe you may be experiencing difficulties with gambling, we strongly encourage you to make use of these tools or contact our support team at any time.

8. Customer Support and Complaints

Our support team is available via live chat and email at alfobet@gracemediasupport.com, 7 days a week from 08:00 to 04:00 GMT, 365 days a year. You may also reach us by phone at +447426793069. We acknowledge complaints within 5 working days and provide a final response within 15 working days, and in all cases within 8 weeks. If you remain dissatisfied, you may refer your dispute to eCOGRA free of charge within 12 months of receiving our final response.

9. Account Closure and Termination

You may close your account at any time by contacting our team. We reserve the right to suspend or terminate accounts where we identify a breach of these terms, fraudulent activity, or failure to complete verification. Upon closure, we will return any eligible balance in accordance with our withdrawal procedures. No minimum withdrawal applies when an account is being closed.

10. Limitation of Liability

We make every effort to ensure our services are available and error-free, but we cannot guarantee uninterrupted access. Our AlfoBet Online Casino platform is provided on an "as is" basis. We are not liable for losses arising from technical failures, third-party service interruptions, or events outside our reasonable control. Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.

11. Changes to These Terms

We may revise these Terms and Conditions at any time. We will notify you of material changes via email or a prominent notice on our platform. Continued use of AlfoBet following such notification constitutes your acceptance of the updated terms. We recommend reviewing this page regularly to stay informed of any updates.