AlfoBet Casino Privacy Policy

At AlfoBet Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website at alfobet.com, use the AlfoBet app, or engage with any of our services. We are Grace Media (Gibraltar) Limited, registered at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA (company number 120628). As the data controller, we are responsible for your personal information and committed to handling it with care, transparency and full compliance with applicable data protection law.

Who We Are and How to Contact Us

Here at AlfoBet, we operate under licences issued by the Gambling Commission of Great Britain (licence number 57869) and under a Gibraltar licence. The governing law for this policy is the law of England and Wales, and any disputes fall under the exclusive jurisdiction of the courts of England and Wales. If you have any questions about this Privacy Policy or wish to exercise your rights, you can reach us at:

• Email: alfobet@gracemediasupport.com
• Phone: +447426793069
• Live chat: available every day of the year, 08:00 – 04:00 GMT

What Personal Data We Collect

When you register an AlfoBet Casino login, place a bet, claim an AlfoBet bonus or use any part of our platform, we may collect the following categories of personal information:

Identity and Contact Information

• Full name, date of birth, gender and nationality
• Residential address, email address and phone number
• Government-issued identity documents used for verification

Financial Information

• Payment method details (Visa, Mastercard, PayPal, Pay by Bank via Trustly, MuchBetter, Google Pay)
• Transaction history, deposit and withdrawal records
• Source of funds information where required for compliance

Technical and Usage Data

• IP address, device type, browser type and operating system
• Login timestamps, session durations and pages visited
• AlfoBet app usage data (com.alfobet, available on Google Play)
• Cookies and similar tracking technologies (see our Cookie section below)

Gaming Activity

• Game history, wagering records, bet sizes and frequency of play
• Use of safer gambling tools such as deposit limits, time-outs and self-exclusion
• Responses to reality checks and account history review prompts

How We Use Your Personal Data

We at AlfoBet use your personal data for the following purposes, each supported by a lawful basis under applicable data protection legislation:

• Contract performance: to operate your account, process deposits and withdrawals, and deliver AlfoBet free spins, the Weekly Rewards Club and other promotions you have opted into
• Legal obligation: to verify your identity and age, conduct anti-money laundering checks, report suspicious activity to the Gibraltar Financial Intelligence Unit where required, and comply with Gambling Commission requirements
• Legitimate interests: to detect and prevent fraud, monitor for prohibited bonus activity, maintain platform security and improve our services
• Consent: to send you marketing communications about AlfoBet betting offers, new games or promotions, where you have provided consent and may withdraw it at any time

Cookies and Tracking Technologies

Our AlfoBet Casino platform uses cookies and similar technologies to ensure the site functions correctly, remember your preferences, and gather analytics data. We use:

• Essential cookies: required for the alfobet.com website and AlfoBet Casino app to operate, including maintaining your session when you use the AlfoBet casino login
• Analytics cookies: helping us understand how visitors interact with our platform so we can improve performance
• Marketing cookies: used to deliver relevant content and measure the effectiveness of our promotional campaigns

You can manage or withdraw your cookie consent at any time through your browser settings or our cookie preference centre. Please note that disabling essential cookies may affect your ability to log in or use our services.

Sharing Your Personal Data

We do not sell your personal data. However, we may share it with trusted third parties in the following circumstances:

• Game and software providers: including NetEnt, Playtech, Gamesys, Pragmatic Play, Blueprint Gaming, Games Global, Evolution and Pragmatic Play Live, as necessary to deliver the gaming services
• Payment processors: to facilitate deposits and withdrawals through approved methods
• Regulatory and law enforcement authorities: the Gambling Commission of Great Britain, the Gibraltar Financial Intelligence Unit, or other bodies as required by law
• Dispute resolution: eCOGRA, our approved Alternative Dispute Resolution provider, if a complaint is referred following our internal process
• Identity and fraud verification services: third-party providers used to verify your identity and protect against fraudulent activity
• Network operators: other sites within the Grace Media network, where relevant for self-exclusion, bonus eligibility and responsible gambling enforcement

Data Retention

We retain your personal data for as long as your account is active and for a minimum period of five years after account closure, in line with anti-money laundering regulations and our obligations under gambling law. Where data is held solely for marketing purposes, we review and delete it once it is no longer necessary or once consent is withdrawn.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data held by AlfoBet Casino:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to ask us to correct inaccurate or incomplete data
• Right to erasure: to request deletion of your data where there is no legal basis for continued retention
• Right to restriction: to limit how we process your data in certain circumstances
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at alfobet@gracemediasupport.com. We will respond within one calendar month. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our AlfoBet Casino platform uses industry-standard encryption and secure protocols for all transactions and data transfers. Access to your data is restricted to authorised personnel who require it to perform their duties.

Responsible Gambling and Data Processing

We process certain personal data specifically to support responsible gambling obligations. At AlfoBet, we use your account history and gaming patterns to apply net deposit limits, time-outs, reality checks and self-exclusion where needed. Self-exclusion applies across all sites in the Grace Media network and, once in effect, cannot be reversed without completing a telephone interaction and a 24-hour cooling-off period. We also share data with GAMSTOP where required. This processing is carried out in the public interest and as a condition of our operating licences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices or our services. When we make material changes, we will notify you by email or through a prominent notice on the AlfoBet Casino website. Continued use of our services following notification constitutes acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions about how we handle your data or about any aspect of this policy, please contact our support team via live chat, available seven days a week, or by email at alfobet@gracemediasupport.com. We are committed to resolving your concerns promptly and transparently.